Terms & Conditions

1. Who We Are

Kitchen Door Refresh supplies and installs replacement kitchen doors, drawers and associated components.

• Legal entity: Kitchen Door Refresh, Company number: 15604599
• Registered address: Brinkley, Middle Road, Tiptoe, Lymington, SO41 6FX
• Trading address: 7 Colemere Gardens, Highcliffe, BH23 5AS
• Contact: 01425 524035
• VAT: N/A

2. Definitions

• Customer/you: the person or business placing the order.
• Goods: doors, drawers, panels, accessories and materials supplied by us.
• Services: survey, delivery, installation and related works.
• Order: the goods/services set out in our written quotation as accepted by you.
• Site: the property where the goods are delivered/installed.

3. Quotations & Orders

3.1 Quotations are valid for 30 days from issue unless stated otherwise.

3.2 An order is formed when you accept our quotation in writing (email is fine) and pay the deposit (see clause 7).

3.3 Measurements are confirmed at survey. If the survey reveals differences that affect price or feasibility, we will notify you and request written approval before proceeding.

4. Made-to-Order Goods

4.1 Most doors are manufactured to order to your chosen style, colour, finish and sizes.

4.2 Minor variations in colour/tone/woodgrain between batches and between samples and final goods may occur and are not defects.

4.3 Please check your choices carefully before approval; see clause 6 for changes after deposit.

5. Lead Times & Scheduling

5.1 Indicative lead time: 3–6 weeks from final survey approval and deposit, subject to manufacturer availability.

5.2 We will offer proposed installation dates once goods are due. Dates are estimates and may shift for supply or operational reasons (see clause 15).

6. Changes, Cancellations & “Change of Mind”

6.1 After the deposit is paid and the order is placed with the manufacturer, changes of colour/style/finish or sizes are treated as a new order.

• You will need to pay the full cost of the replacement doors (and any associated delivery/handling) in addition to amounts already paid.
• If the original doors are already produced/dispatched, those costs are non-refundable.

6.2 If you wish to cancel before we place the manufacturing order, we will refund your deposit less any reasonable costs already incurred (e.g., survey time, admin, expedited samples).

6.3 Consumer statutory cancellation rights may not apply to made-to-measure goods under the Consumer Contracts Regulations. This does not affect your statutory rights regarding defective goods.

7. Pricing, Deposit & Payment Terms

7.1 Prices include/exclude VAT as stated on the quotation. If VAT applies, it will be charged at the prevailing rate.

7.2 Deposit: 50% payable on order approval.

7.3 Balance:

• Supply & install: 50% payable immediately upon practical completion and prior to handover.
• Supply only: remaining 50% prior to dispatch/collection.

7.4 We reserve the right to withhold delivery/installation until cleared funds are received.

7.5 Late payments may incur interest at 4% above Bank of England base rate from due date to payment.

8. Access & Site Preparation

8.1 You are responsible for providing safe access, parking (permits if needed), and a clear working area.

8.2 Existing cabinets must be structurally sound, plumb and level to accept new doors. Any rectification required is additional (see clause 10).

8.3 You are responsible for protecting surfaces and possessions not within our scope. We take reasonable care but are not liable for pre-existing conditions.

9. Delivery, Risk & Title

9.1 Risk in goods passes on delivery to site; title remains with us until paid in full.

9.2 Inspect deliveries on arrival and notify us of visible damage within 48 hours (photos helpful).

10. Additional or Unforeseen Works

10.1 If, during survey/installation, we identify additional or unforeseen works (e.g., cabinet carcass deterioration, misaligned frames, hidden pipework, electrical issues, asbestos, water ingress), we will notify you immediately.

10.2 We will price accordingly and proceed only with your approval (email or signed variation).

10.3 If you decline additional works and they are necessary for proper fit/operation, we may pause or cancel the affected scope and charge for work done to date.

11. Installation Tolerances & Finishing

11.1 Doors will be hung and adjusted within industry-standard tolerances.

11.2 Small adjustments may be required after settling; we will attend to reasonable post-install tweaks within 14 days of completion.

11.3 Decorative works (painting, tiling, plastering, silicone) are excluded unless expressly included in the quotation.

12. Warranty (6 Years)

12.1 We provide a 6-year warranty on doors and panels supplied by BA Components against manufacturing defects (materials and workmanship) from the date of installation/supply. Products supplied from Crest Timber come with a 12 year manufacturers warranty.

12.2 Hinges, runners and hardware are covered for 2 years unless the manufacturer states longer.

12.3 What’s not covered:

• Damage from misuse, neglect, impact, abrasion, heat/steam, or harsh chemicals/cleaners.
• Water ingress from sinks/dishwashers not protected; swelling from prolonged moisture.
• Normal wear and tear, minor surface marks, and colour variation over time (including UV effects).
• Movement in the property (settlement) affecting alignment.
• Doors fitted to defective or out-of-true cabinets not rectified as advised.

12.4 Care & Maintenance (required to maintain warranty):

• Clean with warm water and a soft cloth.
• Use a mild, non-abrasive detergent if needed; no harsh chemicals, bleach, solvent, scourers or steam cleaners.
• Wipe spills promptly; avoid prolonged exposure to heat/steam (use cooker hoods; don’t leave kettles boiling under doors).
• Do not hang on doors or overload.

Failure to follow care instructions may invalidate the warranty.

12.5 Remedy: At our discretion, we will repair, replace like-for-like (or closest available equivalent), or refund the defective component’s value. Labour for refitting is included for supply-and-install jobs within year 1; thereafter, a reasonable call-out may apply. Supply-only remedies exclude labour.

13. Defects & Snagging

13.1 Please report defects in writing with photos as soon as reasonably possible and within 30 days of discovery.

13.2 This warranty is in addition to your statutory rights under the Consumer Rights Act 2015.

14. Customer-Supplied Items

14.1 We are not responsible for the quality or suitability of customer-supplied doors/hardware/appliances. Additional labour due to incompatibility or defects will be chargeable.

15. Delays & Force Majeure

15.1 We are not liable for delays caused by events beyond our reasonable control (e.g., manufacturer delays, strikes, extreme weather, illness, supply shortages, transport issues). We will keep you informed and reschedule at the earliest opportunity.

16. Liability

16.1 Nothing limits our liability for death/personal injury caused by negligence, fraud, or other liabilities that cannot legally be limited.

16.2 We are not liable for loss of profit, business interruption, or indirect/consequential losses.

16.3 Our total liability for any claim arising from the order is limited to the price paid for the relevant goods/services.

17. Photos & Marketing

17.1 With your consent, we may take before/after photos of the installation for our portfolio, website and social media. We will not publish identifiable personal data without consent.

18. Data Protection

18.1 We process personal data in accordance with our Privacy Policy available at kitchendoorrefresh.co.uk.

18.2 We use your data to manage your order and provide aftercare. You have rights to access, rectify, and erase personal data as set out in the policy.

19. Complaints

19.1 Please contact us at hello@kitchendoorrefresh.co.uk or 01425 524035. We aim to acknowledge within 2 working days and propose a resolution within 10 working days.

20. Governing Law

20.1 These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.